Please read these terms and conditions of sale and the use of this website carefully. 

You will be asked to expressly agree to these terms and conditions of sale before you place an order from our website. This is your user agreement. These agreement govern your use of the Netturul website, the use of your Netturul account, and the Netturul services provided to you. If you are under 18, you may only use the site with the supervision of your parent / guardian and we assume that all transactions are done with the consent of your parent and guardian.

1. Interpretation

In these terms, “we” means [Netturul Resources Sdn Bhd (903910 D)]  (and “us” and “our” will be construed accordingly); and “you” means user, our customer or member (and “your” will be construed accordingly). “Goods” means all goods sold and/or delivered by us to you. “Terms” means these terms and conditions of sale.


2. Application

These terms apply to all contracts for the sale of goods by us. No amendment, alteration, waiver or cancellation of any of these terms is binding on us unless confirmed by us in writing. You acknowledge that no employee or agent of us has any right to make any representation, warranty or promise in relation to the goods or the sale of the goods other than as contained in these terms.


3. Rights of Access

3.1 Access to the Websites is for personal use and access with limited rights, and we reserve the right to withdraw or amend the service we provide on the Websites without notice. We will not be liable if, for any reason, any of the Websites are unavailable at any time or for any period.
3.2 From time to time, we may restrict access to some parts of the Websites, or all sites, to users who have registered with us.
3.3 You are responsible and to safe guard your user identification code and password .

You must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
3.4 You are responsible for making all arrangements necessary for you to have access to the Websites. You are also responsible for ensuring that all persons who access the Websites through your internet connection are aware of these terms, and that they comply with them.

4. Intellectual Property

We are the owner and the licensee of all the intellectual property rights in the websites and all the contents and materials published on it. They are protected by Singapore and International Copy Rights Laws. All such rights are reserved.

4.1 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.2 You must not use any part of the materials on the Websites for commercial purposes without obtaining a license to do so from us or our licensors.
4.3 If you print off, copy or download any part of the Websites in breach of these terms of use, your right to use the Websites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


5. Links from the Websites

Where the Websites contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


6. Internet Enquiry Account

As a member, an internet enquiry account is set up for you. You are responsible for its confidentiality, accuracy and the use of the account. We reserve the right to deny any access to you without prior notice given.  Please read the Privacy Policy for your privacy information kept with us.


7. Prices

Prices quoted on the website are for internet online purchase only. It may from time to time vary from the pricing charged by our outlets. Prices are determined at the time of order and prior to payment, are subject to change without notice.

We strive to ensure that prices and products description published in our website are correct and up to date. We reserve the right to vary the product prices and product details without prior notice.


8. Product & Product Packaging

We may from time to time to modify and to improve the product and/or the packaging of the product. You agreed that the actual product receive may have slight difference from its corresponding photo and/or specification presented on the website. We are not obligated to supply product in the exact accordance to the photo and/or its specification


9. Payment

Payment must be made [upon the submission of your order]. We accept payment through Credit Card and FPX. Once payment confirms no cancellation is allowed.


10. Refund

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require the original tax invoice or proof of purchase.


11. Delivery & Estimated Arrival Time.

We will arrange for the goods to be delivered to the address for shipping details indicated in your order. Estimated Delivery will take 3-14 business days after the order has shipped. We take every best effort to ensure your order reach you on time. 

Delivery is made within Malaysia only. We do not ship to other countries. If you have any questions or special request, please contact us before making the purchase.


12. Checking of goods

You are required to check/inspect the goods received to ensure in good conditions. Any damage/incorrect goods deliver you are to report by email to [email protected] within 24 hours. After the lapsed of the stipulated time, the company reserves the right to refuse any acceptance for the returned goods.


13. Risk of Loss

We strive to appoint the service of professional and reliable shipping providers to deliver products you have ordered from the website. However this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after we ship out your order.


14. Electronic Communication

The communications between you and Netturul use electronic method, whether you visit the website or send us emails, or whether we post notices on the website or communicates with you by email. You consent to receive communications from us in an electronic form, and that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirements that such communications would satisfy if it were in writing.


15. Disclaimer

We provide the Website and Services "as is", "with all faults" and "as available." We make no express promises or guarantees about the Website and Services . To the maximum extent permitted by law, we and our employees, agents, suppliers, and merchants disclaim any implied contractual promises that the website and services are of satisfactory quality, accurate, timely, fit for a particular purpose or need, or non-infringing. We do not promise or guarantee that we will meet your requirements, is error-free, be without interruption or available at all times. We do not promise or guarantee that the results that may be obtained from the use of  Netturul online portal, including any services or deals, will be effective, reliable, accurate or meet your requirements. We make no promises as to privacy and security other than as expressly stated in our privacy policy. We do not promise or guarantee that you will be able to access or use the site or services at times or locations of your choosing. No oral or written information or advice given by a Netturul representative shall create any contractual promise. You may have additional consumer rights under your local laws that this contract cannot change.

15.1 10 days Cooling Off Period for Sales and Membership Contract. The sales and membership contract are subjected to a 10 days cooling off period. With the said E-Commerce transactions, you have agreed to waive the terms and conditions for the said contract. The company will not be held liable for any circumstances.


16. Our Liability

16.1 The material displayed on the Websites is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
16.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
16.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Websites or in connection with the use, inability to use, or results of the use of the Websites, any websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

16.1.3 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

17. Applicable Law

By use of our website, you agree to the above Terms and Conditions of use are governed by the Laws of Malaysia. Any disputes arise from the use of the website shall be arbitrated by the court in Malaysia jurisdiction.


18. Amendments of Terms and Conditions of Use

We reserve the right to amend the Terms and Conditions set forth herewith without prior notice.